FAQ

Yes, our coffee beans are also available for retail purchase at any of our physical stores, subject to availability.

Check out our Stores.

Yes, we can grind your coffee beans for you!

However, we recommend that customers purchase whole beans and grind them fresh at home before brewing. This helps maintain the quality of your coffee and allows you to store whole beans for a longer time without losing their aroma and flavour.

When selecting your coffee beans, you can choose your preferred grind size before adding them to your cart. Please select the grind size that matches your preferred extraction method.

If you purchase our beans in-store, just let our baristas know your preferred grind size and they will be happy to assist you.

Getting through the day without coffee can be tough. With our Subscription plans, you will enjoy a regular supply of your favourite coffee delivered right to your doorstep—no need to reorder every time!

You can customise your subscription by choosing the quantity, grind size, and order frequency that works best for you. We’ll handle your orders automatically based on your preferences.

Subscription orders are only applicable for coffee lovers residing in Singapore for now.

We offer four types of subscription plans:

Signature Blends
Choose from our popular Signature Blends - Dark Matter, Equilibrium or Lumos. Customise your subscription with your preferred quantity and delivery frequency to enjoy consistent, high quality coffee at your convenience.

Roaster’s Pick
A curated, monthly subscription featuring a special selection of filter coffees handpicked by our roasters. This plan offers unique coffees each month, billed on the 28th and delivered within the first week of the following month. Each bag is typically 200g, but may be 150g for special coffee release.

Capsules
Starting from 40 capsules, choose from our two Signature Blends—Dark Matter and Lumos, or an assorted plan, which includes an even mix of both capsules. Customise your subscription with your preferred quantity and delivery frequency to enjoy quality coffee at your home or workspace.

Drip Bags
Starting from 10 drip bags, choose from our two Signature Blends—Dark Matter and Lumos, or an assorted plan, which includes an even mix of both drip bags. Customise your subscription with your preferred quantity and delivery frequency to enjoy convenient, quality coffee wherever you are.

You can view and manage your subscriptions from your Alchemist account. If you don’t have an account, one will be created for you when you subscribe.

To access your subscriptions, log in to your Alchemist account. All your subscriptions will be listed in the Subscription section. Click on any subscription to see its details, including:

• Next order
• Upcoming orders
• Previous orders
• Manage subscription
• Address & payment details

We follow the same roasting and shipping schedule for both regular coffee purchases and subscription orders.

You will receive an order confirmation on the date of your next cycle. We’ll roast your coffee on the earliest available day before shipping it out.

To track your order status, log in to your Alchemist account and go to the Orders section. Once your order is shipped, our delivery partner, Shippit, will contact you with shipment details. We’ll also provide you with a tracking number that you can use on their tracking portal.

All subscription shipments are billed at the start of your next cycle. You will receive an order confirmation email to notify you of the billing.

You can always check the start date and billing details for your next order in your Alchemist account.

As your order will be roasted to order, we do not accept any cancellations once it is made.

In the event where we've shipped out your order to the wrong location due to an incorrect address given, we'll not be able to cancel and refund your order. Please ensure all information is provided accurately when checking out. Should you require assistance after you have placed an order, please contact us and we’ll gladly assist as best as we can.

We use Shippit (Teleport) for all local deliveries within Singapore.

Once your order has shipped, you can track your package using the order tracking number provided in our email notification. Check your delivery status here: https://www.shippit.com.sg/track-your-package/

We charge a flat rate of $5 for every order with Shippit. To ensure your beans are delivered in the freshest condition, we cover any additional costs for the fastest service available!

For subscription orders, we do not charge a delivery fee. We appreciate the trust and commitment you place in us for your daily brew! Coffee subscriptions are billed at a fixed rate based on the plan you choose.

As much as we would love to bring our coffee to the far ends of the Earth, however, there might be some restricted addresses that our delivery partner could not support. To avoid inconvenience, please ensure that your delivery address does not require special clearance or permit to access the premises.

We roast weekly and process your orders from Monday to Friday.

Please note that orders will be shipped the next working day if a public holiday falls on a working day.